Frequently Asked Questions
Is a subscription required ?

No, a subscription is not required when ordering from us! You are welcome to order from our "Meal" or  "Bundle" pages without a subscription plan.

How do I pay ?

All pre-orders made online for deliveries and in-store pickups must be prepaid via credit card at checkout.

What if I have allergies ?

We can make special accommodations for you as long as you let us know by filling out the allergies section on your profile.

How do I heat up my food ?

Please remember to remove any sauce cups before heating. Microwave: Remove cardboard sleeve, place container in microwave, peel corner of film, heat for 2-3 minutes or until desired temperature. Oven: Remove cardboard sleeve, place container in oven, peel corner of film, heat for 10 minutes at 325 degrees or until desired temperature. If Frozen: Thaw the day prior to consuming in the fridge over night then follow the normal heating instructions.

Do you offer catering ?

Yes! We cater for occasions big or small. Contact us directly for more details.

When will my meals be delivered ?

 We deliver between 10am and 5pm EST. If you will not be home during your delivery the meals will be left on your front porch or where ever you specify in our reusable insulated tote bag with ice packs to maintain a safe temperature.

How is the product delivered ?

Unlike other companies our product is always delivered by our own team and fleet of trucks, never shipped. Ensuring safe temperature control and delivery of your food.

What is the cost of delivery ?

The cost of delivery is determined by location. Our system will always indicate the delivery cost to your home or business.

How long are the meals good for ?

All meals are vacuum sealed to stay fresh. They are generally good 7 days once received and can be frozen as well. Frozen meals are good in the freezer for 90 days and we always recommend  thawing before heating.

Do I have to order online ?

We offer grab-and-go meals at many retail and kiosk locations, no pre-order necessary! We do suggest pre-ordering your meals to ensure we have them on hand as our grab-and-go meals are first come first serve and this will ensure we have exactly what you are looking for! If you are looking for something specific and haven't pre-ordered your meals we suggest contacting the location nearest you to ensure availability.

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